Keyboard Corner wants every customer to be happy with their purchase from us
If you are not satisfied with your purchase please contact us at firstname.lastname@example.org and provide your invoice number and details of your problem and we will endeavor to find a solution for you.
All prices on our website are inclusive of GST and are stated in AUD (Australian Dollars).
Free delivery within Melbourne applies for orders over $50 but excludes cabinet model digital pianos.
Any discount shown on a product is shown as a discount from our regular web sale price.
We are able to ship anywhere within Australia, we do not ship goods internationally.
We do not ship acoustic pianos to locations outside Victoria without prior arrangement, please contact us to find out if we are able to ship an acoustic piano to you if you are outside Melbourne metro.
Please allow a minimum of up to 7-10 working days for delivery, subject to stock availability. Please note that we use 3rd party couriers and cannot be held responsible for extended delays. We are able to provide tracking numbers for our variety of couriers and will endeavour to assist where we can, however once the goods have left our store we strongly recommend following up directly with the courier company.
If your ordered item is out of stock, you will be contacted by Keyboard Corner.
Keyboard Corner will not be responsible for any typographical errors or errors in illustrations, price, pictures or descriptions. All prices are subject to change without notice. All retail prices listed are those suggested by the wholesaler/manufacturer. All discounts are calculated from these Recommended Retail Price lists.
Small items will be sent via Australia Post. If the item is too big for your letter box, they will leave a card in your letter box for you to collect it at the Post Office.
Larger items will be sent via courier and need to be signed for. We recommend having goods shipped to a business address where somebody is always available to accept delivery. Extra delivery charges may apply if there is no one available to take delivery of the item when the first delivery is attempted. Keyboard Corner will take no responsibility if you supply us with an incorrect shipping address.
If a product is damaged, please contact us for us to arrange collection and return of the item, within 7 days of receipt and we will exchange the item(s) or issue you with store credit or refund.
We will not exchange any item if you simply change your mind, so please shop with care.
All products must be returned as new, unused, undamaged and in their original packaging. We reserve the right to refuse a return on any product that does not meet these requirements. The following procedure must be undertaken.
1. E-mail email@example.com with your name, invoice number, product name, reason for return and request for replacement, exchange or refund.
2. You will be issued with a Return Authorisation Number (R.A. #) which is to be written on the outside of the returned package. At the same time you will be given the address to return the package to.
It is your responsibility to supply Keyboard Corner with your correct shipping address. Freight drivers are only obliged to deliver to this address, and take no responsibility.
If the product supplied to you is faulty, Keyboard Corner will replace it with no charge once it is sent back postage paid we will send the replacement out with no added postage costs. Please call/e-mail for your Return Authorisation Number before returning any goods.
All information gathered will be held in confidence.
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