Returns and refunds
If a product is damaged, please contact us for us to arrange collection and return of the item, within 7 days of receipt and we will exchange the item(s) or issue you with store credit or refund.
We will not exchange any item if you simply change your mind, so please shop with care.
All products must be returned as new, unused, undamaged and in their original packaging. We reserve the right to refuse a return on any product that does not meet these requirements. The following procedure must be undertaken.
1. E-mail firstname.lastname@example.org with your name, invoice number, product name, reason for return and request for replacement, exchange or refund.
2. You will be issued with a Return Authorisation Number (R.A. #) which is to be written on the outside of the returned package. At the same time you will be given the address to return the package to.
It is your responsibility to supply Keyboard Corner with your correct shipping address. Freight drivers are only obliged to deliver to this address, and take no responsibility.
If the product supplied to you is faulty, Keyboard Corner will replace it with no charge once it is sent back postage paid we will send the replacement out with no added postage costs. Please call/e-mail for your Return Authorisation Number before returning any goods.
All information gathered will be held in confidence.
Returns & Refunds
1. If you are not happy with your purchase please contact us within 7 days of receipt of your item. We will issue you with an RA #. Return postage/shipping is the responsibility of the buyer on change of mind purchases. Goods must be returned in unopened new condition for a full credit. If an item has been opened or used a change of mind refund is not available. Should items not have all original packaging or be past the 7 days, a restocking fee of up to 20% may apply, entirely at Keyboard Corner's Discretion. If your item was shipped to you with free freight we will deduct our shipping cost from the amount you are refunded, if you paid shipping this amount will not be refunded.
2. Payment processing fees - Some of our payment gateways charge processing fees once a transaction is made, these vary from 1.5-3.5%. If you complete a transaction with us and then change your mind our card payment provider in many cases does not refund these fees to us, in these cases the amount we refund to you will be the amount you paid less the fees we are charged. We will provide you with evidence of these fees if requested, the main payment processor this is associated with is Paypal.
This policy was last revised on 18/8/2023